Refund Policy

The Free Plan is free of charge and has no time limit. You can test Roctify without entering any payment details, so you can make sure the Services suit you before choosing a paid Plan.

If you are a Consumer, you can withdraw from a paid subscription within 14 days of subscribing, without giving a reason and without penalty (article L. 221-18 of the French Consumer Code).

If you asked for the paid Services to start immediately and then withdraw within the 14 days, we refund the amount paid minus an amount proportional to the period during which you used the paid Plan, until the day you told us you were withdrawing (article L. 221-25 of the French Consumer Code). For example, if you withdraw 5 days after subscribing to a monthly Plan, we refund the price of the remaining days.

To withdraw, send us a clear statement by email at [email protected], for example using the model form below. It is enough to send your request before the end of the 14-day period.

Model withdrawal form

To Roctify, Moad DAFIR, 5 rue Pablo Neruda, 78570 Andrésy, France, [email protected]. I hereby give notice that I withdraw from my contract for the provision of the following service: [Plan name]. Subscribed on: [date]. Name: [your name]. Email address of the Account: [email]. Date: [date].

We refund you within 14 days of receiving your withdrawal request, using the same payment method you used, unless you expressly agree to another method. You will not be charged any fees for this refund.

The right of withdrawal does not apply to Professionals.

You can cancel your subscription at any time from your Account settings, in a few clicks. The cancellation takes effect at the end of the current billing period, and you keep access to the paid features until then.

Except for the cases listed in section 4, amounts already paid for the current period are not refunded, including for yearly Plans. This is why we remind Consumers with a yearly Plan by email before each renewal.

Whatever your status and even after the withdrawal period, we refund or credit you in the following cases:

• Duplicate charge: you were charged twice for the same period.
• Billing error: you were charged an incorrect amount or after a cancellation that was properly made.
• Unauthorised payment: a payment was made without your authorisation (please also contact your bank).
• Service unavailable because of us: the paid Services were unavailable for a significant period because of a fault on our side. We then refund or credit the part of the period concerned.
• Legal guarantee of conformity: if you are a Consumer and the Services do not comply with the contract, you are entitled to have them brought into conformity or, failing that, to a price reduction or termination with a refund, in accordance with articles L. 224-25-12 and following of the French Consumer Code.

Write to [email protected] with:

• the email address of your Account;
• the date and amount of the payment concerned;
• the reason for your request.

We reply within 5 business days. When a refund is granted, it is made using the original payment method. Depending on your bank, it may take up to 10 business days to appear on your statement.

If you have a problem with a payment, please contact us first: we can usually solve it faster than a bank dispute. If you open a dispute with your bank (chargeback) while the payment was valid, we may suspend the paid features of your Account until the dispute is resolved. This does not affect your right to dispute a payment that was not authorised.

If you bought a product, service or booking from a creator or brand that uses Roctify, the contract is between you and that seller. Roctify is not the seller and does not hold the funds.

Please contact the seller directly for any question about delivery, returns, refunds or the right of withdrawal. Their contact details and terms of sale are shown on their page or store. If you cannot reach a seller, or if you believe a seller is acting fraudulently, you can let us know through our Report Abuse page.

For any question about this Refund Policy, write to [email protected] or by post to Roctify, 5 rue Pablo Neruda, 78570 Andrésy, France.